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Terugbetalingsbeleid

Need to return or exchange your AG order? This is possible, but please contact us within 7 days after the delivery date.

 

The options: 

  • Store credit for the amount you ordered AND €5 off your order if you exchange right away. 
  • Store credit you can save for later that’s equal to the amount you ordered for.
  • Refund on your original payment method, shipping fees on your own costs.

 

Exceptions:

  • Sale items are final, but can be exchanged for store credit.
  • Custom items are made just for you, so we can’t return or exchange them. However, if you’re not satisfied for any reason, we will come to a solution.
  • Feel free to email us at azuragems@hotmail.com
  • Returned or unsuccessfully delivered packages due to an inaccurate mailing address are subject to a reshipment fee. Refunds are not provided for packages with an incorrect mailing address.

 

 

Return address:

Schieweg 209, 3038AV, Rotterdam, The Netherlands

 

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